loki55 Privacy Policy

Summary of Data Collection

A quick overview of what data loki55 collects and why.

Introduction & Scope

Loki55 (referred to herein as "we" or "the platform") takes your privacy seriously. This Privacy Policy explains what information we collect when you use the loki55 website or mobile app, how we use it, and how we keep it secure.

This policy applies to all loki55 services — including slots, Sports Betting, fish games, bingo, and all other gaming services. By accessing the site or creating an account, you agree to this Privacy Policy.

What Data We Collect

Directly Provided Information

When you register on loki55 or use our services, the following information is collected:

• Full name & mobile number
• Date of birth (for age verification)
• Mobile Banking, Nagad, or Rocket account number
• National ID or passport number (for KYC verification)
• Support team contact information

Automatically Collected Information

Some information is collected automatically while you use loki55. Your consent is not required for this, as it is part of the site's normal operation:

• IP Address & Device Information
• Browser type & language
• Site access times and session data
• Page view data — how long you spent on each page
• Cookies & Local Storage Data

How We Use Your Data

Loki55 uses your data only for specific, legitimate purposes. It is never used for unnecessary or unauthorized activities.

• Account Management: Registration, login, and identity verification.
• Service Delivery: Gaming services, deposit and withdrawal processing.
• Security assurance: To detect and prevent fraud.
• Support Services: Resolving your issues and answering your questions.
• Legal Obligations: Meeting regulatory compliance requirements.
• Site Improvement: Analytics to improve the user experience.
• Promotional communications: Offers and bonus information are sent only with your consent.

Information Sharing & Third Parties

Loki55 may share your data with third parties only in the following specific circumstances:

Payment Providers

Minimal required information is shared with Mobile Banking, Nagad, and Rocket to process transactions. These providers operate under their own privacy policies.

Legal Obligations

Data may be disclosed in response to a court order, government directive, or lawful request from a law enforcement authority. In such cases, loki55 will endeavor to notify the user to the extent possible.

Technology Service Providers

Limited data may be shared with trusted technology partners for server hosting, analytics, or customer support tools. Strict data protection agreements are in place with all such partners.

Cookie Policy

Loki55 uses cookies to improve site functionality and personalize your experience. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential Cookies: For login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand which sections of the site are used most.
• Security cookies: To detect fraud and unusual activity.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some site features.

Data Protection Measures

Loki55 has implemented multiple technical and administrative measures to keep your data secure. Our security framework follows international standards.

• 256-bit TLS/SSL encryption — maximum security for all data transmissions.
• Firewall and intrusion detection systems are active.
• Password hashing — passwords are never stored in plaintext.
• Two-factor authentication (2FA).
• Regular security audits and vulnerability testing.
• Strict data access controls for staff — no one can view your information without a legitimate need.

Your Rights

As a loki55 member, you have rights over your own personal data. You can submit any of the following requests to our support team:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to erasure: You may request that your data be deleted under certain circumstances.
• Right to restrict processing: You may request that certain uses of your data be restricted.
• Right to portability: You can request a copy of your data.
• Right to Object: You may request to opt out of marketing communications.

Data Retention Period

Loki55 does not retain your data longer than necessary. Once your account is closed or the purpose for which the data was collected has been fulfilled, it is securely deleted.

• Account data — retained while the account is active and for 30 days after closure.
• Financial transaction records — retained for up to 5 years as required by law.
• KYC Documents — as required by regulatory obligations.
• Log data and IP records — retained for a maximum of 90 days.
• Cookie data — retained for 30 days or until the browser session ends.
• Support tickets — up to 1 year after resolution.

Policy Changes

Loki55 reserves the right to update this Privacy Policy at any time. If significant changes are made, we will post a notice on the site and, where possible, notify you via your registered mobile number.

Continued use of the site after any changes will be considered your acceptance of the updated policy. We recommend checking this page regularly. Each update will reflect a new "Last Updated" date at the top of the page.

Contact & Complaints

If you have any questions about this Privacy Policy, wish to make a request regarding your data, or want to file a complaint, please get in touch with us. Our Data Privacy Team aims to respond within 72 hours.

• Email: [email protected]
• Live Chat: Click the chat icon in the bottom-right corner of the site
• Response Time: Up to 72 hours (on business days)
• Support Hours: 24 hours a day, 7 days a week

To learn about our detailed terms and conditions, visit our Terms and Conditions Visit the page to learn about responsible gaming Responsible Gaming Read the page.

General Inquiries

Frequently asked questions about the Privacy Policy